If a service organization is best-in-class, then obtaining a referral should be easy!

Mar 29, 2012 | No Comments

A recent white paper from the Aberdeen Group about the State of Service Management: Forecast for 2012 compiled the results of over 200 survey respondents who were asked to identify the strategic elements that contribute to best-in-class performance for service organizations. Of the organizations interviewed, only 59% of mid to larger organizations indicated a profit-centric